QD99 Terms of Service
These Terms govern every interaction you have with QD99 — from creating an account and depositing via bKash or Nagad, to claiming bonuses and requesting withdrawals. Read each section before you register.
- 18+ Only
- SSL Encrypted
- 24/7 Support
- bKash & Nagad
Acceptance of Terms
By registering an account or continuing to use QD99 after any update, you confirm that you have read, understood, and agreed to these Terms of Service in full. If you do not agree with any part of these Terms, you must stop using the platform immediately.
These Terms apply alongside our Privacy Policy and any specific bonus rules published on the site. Where there is a conflict, the more specific document takes precedence. QD99 reserves the right to update these Terms at any time — see Section 9 for the notice process.
Eligibility Requirements
You must satisfy all three criteria before creating an account. Accounts found to be ineligible may be closed and balances forfeited.
18 Years or Older
You must be at least 18 years old on the date of registration. QD99 may request age verification at any time. Players who cannot verify their age will have their accounts suspended.
Bangladesh Residents
QD99 serves players located in Bangladesh. A valid Bangladeshi mobile number is required to complete phone verification. Players accessing from restricted jurisdictions are not eligible.
Real Personal Details
You must register using your real name, mobile number, and date of birth. Providing false information is a breach of these Terms and grounds for immediate account closure.
Account Rules
Each player is permitted exactly one QD99 account. These rules keep the platform fair for everyone.
One Account Per Person
Registering multiple accounts — whether using the same device, mobile number, or payment wallet — is strictly forbidden. Duplicate accounts will be closed without notice.
Non-Transferable
Your account belongs solely to you. You may not sell, transfer, or share access with any other person. Sharing login credentials is a breach of these Terms.
Keep Credentials Secure
You are responsible for keeping your username, password, and OTP codes confidential. QD99 support will never ask for your password or OTP via any channel.
Account Accuracy
Update your contact details promptly if they change. Withdrawals are processed only to wallets registered in the same name as your QD99 account.
Deposits and Withdrawals
All transactions at QD99 are processed through Bangladesh mobile wallets. The table below summarises the key conditions.
Transaction Reference
| Item | Deposits | Withdrawals |
|---|---|---|
| Supported wallets | bKash, Nagad, Rocket, Upay | bKash, Nagad, Rocket, Upay |
| Minimum amount | ৳250 | Contact support for current limit |
| Processing time | ~2 minutes | ~21 minutes |
| Name matching required | Yes | Yes |
| Transaction ID required | Yes — paste into the deposit form | N/A |
Withdrawals are sent only to the wallet registered under your account name. Requests to send funds to a third-party wallet will be declined. For a full walkthrough, see the Withdrawal Guide.
Bonuses and Promotions
All bonuses are subject to the specific conditions published at the time of the offer. The welcome bonus terms below apply to new accounts only.
Welcome Bonus Key Conditions
| Condition | Detail |
|---|---|
| Bonus percentage | 165% of first deposit |
| Minimum qualifying deposit | ৳250 |
| Maximum bonus value | ৳27,500 |
| Wagering requirement | 24× (deposit + bonus combined) |
| Validity period | 7 days from bonus credit |
| Eligible games | Slots, Fishing, Crash, Cards |
Bonuses obtained through duplicate accounts, false information, or any form of bonus abuse will be voided in full. QD99 may alter or withdraw any promotion at any time without prior notice, except where funds have already been credited to your account.
-
1
Claim the Bonus
Deposit ৳250 or more on your first transaction. The 165% bonus is credited automatically — no code is required. The bonus appears in your wallet within minutes of the deposit being confirmed.
-
2
Meet the Wagering Requirement
Wager the combined deposit and bonus amount 24 times on eligible games within 7 days. Bets placed on games not listed above do not count toward the wagering total.
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3
Withdraw Your Winnings
Once the wagering requirement is met, the bonus converts to real balance and becomes available for withdrawal. Withdrawals before completion will forfeit the remaining bonus.
Prohibited Behaviour
The following actions are strictly banned. Violations may result in immediate account suspension and forfeiture of all balances.
Chargebacks and False Disputes
Initiating a chargeback or payment dispute on a legitimate deposit is considered fraud. QD99 will close the account and may pursue recovery of any withdrawn funds.
Chip Dumping and Collusion
Coordinating with other players to manipulate game outcomes or transfer chips unfairly is prohibited. Suspicious betting patterns are reviewed automatically and by the QD99 team.
Bonus Abuse
Using multiple accounts, false identities, or automated tools to claim bonuses repeatedly is a breach of these Terms. All bonus-related balances will be forfeited in such cases.
Automated Software
Bots, scripts, or any software designed to interact with QD99 games or systems on your behalf are strictly forbidden. Manual play only is permitted at all times.
Abusive Conduct
Threatening, harassing, or using abusive language toward QD99 staff or other players — via chat, email, or any other channel — will result in immediate account suspension.
Money Laundering
Using QD99 to process funds derived from illegal activity is prohibited by law and by these Terms. QD99 cooperates fully with relevant authorities when required.
Account Suspension and Closure
QD99 may suspend or permanently close any account that breaches these Terms, without prior notice in serious cases.
Temporary Suspension
Accounts may be temporarily frozen while QD99 investigates unusual activity, unverified identity, or pending payment queries. Suspended accounts cannot deposit, play, or withdraw until the review is complete.
Permanent Closure
Confirmed breaches of these Terms — including fraud, bonus abuse, or providing false identity — result in permanent closure. Any real-money balance may be forfeited depending on the nature of the breach.
Voluntary Self-Exclusion
If you wish to close your own account, contact the Help Center. QD99 also offers responsible gaming tools — see the Responsible Gaming page for details.
Appealing a Decision
If you believe your account was closed in error, contact QD99 support with your account details and a description of the issue. Appeals are reviewed within a reasonable timeframe.
Limitation of Liability
QD99 provides the platform on an "as available" basis. We take reasonable steps to maintain uptime and game integrity, but we cannot guarantee uninterrupted service.
Liability Reference
| Scenario | QD99 Position |
|---|---|
| Scheduled or emergency maintenance | Not liable for missed bets or expired bonuses during downtime |
| Third-party wallet delays | Not liable for delays caused by bKash, Nagad, Rocket, or Upay systems |
| Player error (wrong amount, wrong number) | Not liable; players are responsible for their own transaction details |
| Unauthorised account access | Not liable where the player failed to protect their credentials |
| Gambling losses | Not liable; gambling involves risk and outcomes are determined by certified RNG |
Nothing in these Terms limits liability for matters that cannot be excluded by law. QD99's total liability to any player for any claim shall not exceed the value of the player's real-money balance at the time the claim arises.
Changes to These Terms
QD99 may update these Terms at any time. When we do, the revised version will be posted on this page with an updated effective date at the top of the document.
Continuing to use QD99 after a change is published constitutes your acceptance of the revised Terms. If you disagree with an update, you should stop using the platform and contact support to close your account. We will not make material changes without publishing them clearly on this page first.
Contact Us
If you have questions about these Terms, your account, or any transaction, QD99 support is available around the clock.
Live Chat
The fastest way to reach us. Open the live chat widget from any page on QD99 and an agent will respond immediately. Available 24 hours a day, 7 days a week.
Help Center
Browse answers to common questions about accounts, deposits, withdrawals, and bonuses in the Help Center. Many issues can be resolved without waiting for an agent.
About QD99
Learn more about the platform, our game providers, and our commitment to fair play on the About Us page.
Terms FAQ
Quick answers to the most common questions players ask about the QD99 Terms of Service.
Do I need to accept the Terms every time I log in?
No. You accept the Terms once during registration by ticking the checkbox on the sign-up form. However, if the Terms are updated, your continued use of QD99 after the update is published counts as acceptance of the new version.
Can I open a second account for a family member?
No. The one-account-per-person rule applies per individual, not per household device. Each family member who wants to play must register independently using their own mobile number and personal details.
What happens if I deposit from a wallet that is not in my name?
QD99 requires the wallet name to match the account name. Deposits from mismatched wallets may be held pending verification or returned. Always deposit from a bKash, Nagad, Rocket, or Upay account registered to you personally.
Will my bonus be cancelled if I withdraw before finishing the wagering requirement?
Yes. Withdrawing real-money funds before the 24× wagering requirement is complete will forfeit any remaining bonus balance. The withdrawal itself will still be processed, but the bonus will not carry over.
How will I know if the Terms have changed?
QD99 updates the effective date at the top of this page whenever the Terms change. We recommend checking this page before claiming a new promotion. The Help Center can walk you through any significant update.
Can QD99 close my account without giving a reason?
QD99 may suspend accounts under investigation without prior notice. In confirmed breach cases, the account may be closed permanently. If you believe the action was an error, you can appeal through support and the matter will be reviewed.
Where can I read the Privacy Policy?
The full Privacy Policy is published separately. It explains how QD99 collects, stores, and uses your personal data, including your mobile number and transaction history.