qd99 Help Centre

Go to qd99 Register and fill in your mobile number, a password, and your preferred currency (BDT). Tap Create Account. That's it — you can log in straight away. Each person is allowed one account only; duplicate accounts may be closed without notice.

On the qd99 Login page, tap Forgot Password. Enter the mobile number linked to your account. You will receive a one-time code by SMS. Enter the code, set a new password, and log in normally. If the SMS does not arrive within two minutes, contact Live Chat and an agent will reset it for you.

Yes. qd99 is designed for players in Bangladesh. The platform runs in BDT, supports bKash, Nagad, Rocket, and Upay, and our customer support team is available around the clock. You must be at least 18 years old to register.

qd99 currently accepts bKash, Nagad, Rocket, and Upay. These are the only supported methods at this time. Credit cards and bank transfers are not available. Always send from an account registered in your own name — third-party transfers are rejected and refunded.

Log in to your qd99 account, go to Deposit, and choose bKash. The screen will show a qd99 merchant number and a unique reference code. Open your bKash app, send the exact amount to that number, and paste the reference code in the description field. Submit the form on qd99 to confirm. Your balance updates within about two minutes.

The minimum deposit is ৳250. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. Deposits below this amount will not credit to your account.

Your first deposit is matched at 165%, up to a maximum bonus of ৳27,500. For example, deposit ৳10,000 and you receive ৳16,500 in bonus funds — giving you ৳26,500 to play with. The bonus is credited automatically as long as you do not opt out before depositing.

The wagering requirement is 24× the bonus amount. So if you receive a ৳16,500 bonus, you need to wager a total of ৳3,96,000 before the bonus converts to withdrawable cash. The bonus is valid for 7 days from the moment it is credited. Unused bonus expires after that window.

Yes. Regular players benefit from a 12% reload bonus on subsequent deposits and a 0.8% daily cashback on net losses (Classic VIP tier). Higher VIP tiers receive increased cashback rates, higher withdrawal limits, and birthday bonuses. See the full breakdown on the Bonus & VIP page.

Standard withdrawals are processed in roughly 21 minutes. Your first-ever withdrawal may take up to 6 hours while our team completes the KYC review. After verification, all future withdrawals go through at the standard speed. The minimum withdrawal is ৳700 and the daily maximum is ৳2,50,000 for Classic-tier accounts.

Submit one of the following valid government-issued documents: National ID Card (NID), Passport, or Driving Licence. Upload clear photos of the front and back. The review team completes checks within 2 hours during normal hours. You only need to verify once — subsequent withdrawals skip this step entirely.

Common reasons include: the mobile banking number you withdrew to does not match your registered name; your bonus wagering requirement has not been fully completed; or your account has not yet passed KYC. If none of these apply, contact Live Chat and share your transaction ID — an agent will investigate within minutes.

The current provider lineup includes JDB, Pragmatic Play, Spribe, PG Soft, FA Chai, JILI, and Red Tiger. Each provider brings a distinct style — JDB and JILI are popular for fishing and slot action, while Spribe is known for crash games like Aviator. New providers are added periodically.

Yes. Every game on qd99 is sourced from certified providers whose RTP figures are audited independently. You can find the RTP listed on each game's information screen before you start playing. For reference, titles like Monster Dice and Dragon Hatch carry RTPs of 97.0%, and Monster Crash sits at 97.6%. Higher RTP means more of your wagered money is statistically returned over time.

Visit the qd99 App page and tap Download APK. Before installing, go to your phone's Settings → Security and enable Install from unknown sources. Open the downloaded APK file and follow the prompts. The app is version 3.3.14, weighs about 41 MB, and requires Android 7.0 or above. It is free — you will never be charged to download or update it.