QD99 Privacy Policy
This Privacy Policy explains what personal data QD99 collects when you register, deposit via bKash or Nagad, or play any game — and exactly how that data is stored, used, and protected.
- 18+ Only
- SSL Encrypted
- 24/7 Support
- bKash & Nagad
Data We Collect
QD99 collects only the information needed to operate your account securely, process payments, and comply with legal obligations. The table below lists each category and when it is collected.
Personal Data Categories
| Category | Examples | Collected When |
|---|---|---|
| Identity data | Full name, date of birth | Registration |
| Contact data | Mobile number, email address | Registration |
| Payment data | Mobile wallet number, transaction ID | Deposit or withdrawal |
| Device & log data | IP address, browser type, device ID | Every site visit |
| Gaming activity | Bets placed, games played, session length | During gameplay |
| Communications | Support chat transcripts, emails | When you contact support |
How We Use Your Data
Every use of your personal data has a specific, lawful purpose. QD99 does not sell your data or use it for unrelated marketing without your consent.
Account Operation
Your name, mobile number, and date of birth allow QD99 to create and verify your account, enforce the one-account rule, and confirm you meet the 18+ age requirement.
Processing Transactions
Payment data is used solely to confirm deposits from bKash, Nagad, Rocket, or Upay and to send withdrawals back to the same registered wallet.
Fraud Prevention
Device and log data help QD99 detect duplicate accounts, bonus abuse, and unauthorised login attempts so your account stays secure.
Legal Compliance
Gaming activity and transaction records may be retained to meet audit, anti-money-laundering, or regulatory obligations applicable to QD99's operations.
Customer Service
Support chat and email records let agents resolve your queries accurately without asking you to repeat information already provided.
Platform Improvement
Aggregated, anonymised usage data helps QD99 identify slow-loading pages, improve navigation, and prioritise new game titles from its seven studios.
Payment Data
QD99 processes all deposits and withdrawals through Bangladesh mobile wallets. No credit card numbers or bank account details are stored on QD99 servers.
What Is Stored
QD99 records your mobile wallet number (bKash, Nagad, Rocket, or Upay), the transaction ID you submit at deposit, the amount, and the timestamp. This is the minimum needed to verify and reconcile each payment.
What Is Not Stored
QD99 never stores your mobile banking PIN, OTP, or full wallet password. Support agents will never ask for these details. If anyone claiming to be QD99 staff requests your PIN, do not share it.
Name Matching
Your wallet must be registered in the same legal name as your QD99 account. Payments from a differently named wallet will be held until identity is confirmed, to prevent money laundering.
Withdrawal Routing
Withdrawals are sent only to the wallet on file for your account. QD99 does not transfer funds to third-party wallets. For step-by-step help, visit the Withdrawal Guide.
Sharing with Third Parties
QD99 shares personal data only where necessary to deliver the service, comply with law, or protect users. Your data is never sold to advertisers or data brokers.
Mobile Wallet Providers
Transaction details are exchanged with bKash, Nagad, Rocket, and Upay solely to confirm payment success or failure. Each provider has its own privacy policy governing their use of that data.
Game Studio Partners
QD99 works with seven game providers. A pseudonymous player ID — not your name or wallet number — is passed to game servers to load your session and record results.
Regulatory and Law Enforcement
QD99 will disclose data to authorities when required by law, court order, or to investigate suspected fraud or money laundering. Users will be notified where legally permitted.
Infrastructure Providers
Hosting, security scanning, and analytics tools may process technical data on QD99's behalf under strict data-processing agreements that prohibit independent use of your information.
Data Security
QD99 applies multiple layers of technical and organisational controls to keep your data safe. Here is how we protect your information from registration to withdrawal.
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1
SSL Encryption in Transit
All data exchanged between your device and QD99 servers is encrypted using TLS. The padlock icon in your browser confirms the connection is secure before you enter any personal details.
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2
Encrypted Storage at Rest
Sensitive fields — including wallet numbers and identity records — are encrypted in the database. Even if a server were compromised, raw personal data would not be directly readable.
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3
OTP Verification
Every login and withdrawal triggers a one-time password sent to your registered mobile number. This ensures that even if your password is guessed, your account cannot be accessed without your phone.
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4
Access Controls
Only authorised QD99 staff with a specific operational need can view your personal data. Access is logged, reviewed regularly, and revoked immediately when no longer required.
Data Retention
QD99 keeps your data only for as long as it is needed for the purpose it was collected, or as required by applicable law.
Retention Schedule
| Data Type | Retained Until |
|---|---|
| Account identity data | Account closure plus any legally required period |
| Transaction records | As required for financial audit and compliance purposes |
| Gaming activity logs | Duration of account plus any regulatory hold period |
| Support communications | Resolved ticket date plus a reasonable review period |
| Performance cookies | Session end or browser clearance, whichever comes first |
When retention periods expire, data is securely deleted or irreversibly anonymised. You may request early deletion subject to the conditions in Section 8.
Your Rights
As a QD99 user, you have clear rights over your personal data. Submit requests through the Help Centre and QD99 will respond promptly.
Right of Access
You can request a copy of the personal data QD99 holds about you. We will confirm what categories of data are stored and provide them in a readable format within a reasonable timeframe.
Right to Correction
If any personal data we hold is inaccurate or out of date — for example, an old mobile number — you can ask us to correct it. Identity verification may be required before changes are applied.
Right to Deletion
You may request deletion of your account and associated personal data. Requests will be honoured unless the data must be retained for legal, audit, or fraud-prevention purposes.
Right to Restrict Processing
You can ask QD99 to pause processing of your data while a correction or deletion request is under review. During a restriction, your account may have limited functionality.
Children
QD99 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered, contact support immediately so the account can be closed and data removed.
Policy Updates
QD99 may update this Privacy Policy when our data practices change or when laws require it. The revised date at the top of this page always reflects the latest version.
When changes are material — for example, a new category of data being collected — QD99 will notify registered users via their mobile number or in-platform message before the change takes effect. Continuing to use QD99 after a notified update constitutes acceptance of the revised policy. For the full terms governing your account, see the Terms of Service.
Contact Us
For any privacy-related question, data access request, or concern about how QD99 handles your personal information, reach out through these channels.
Live Chat
The fastest way to reach QD99. Live chat is available 24/7 directly inside your account dashboard. Average response time is under two minutes during peak hours.
Help Centre
Browse answers to common privacy questions or submit a formal request at the Help Centre. Formal data requests will receive a written response.
About QD99
Learn more about the company behind this platform, including corporate information and our commitments to players, on the About Us page.
Privacy FAQ
Quick answers to the questions QD99 players ask most about personal data and privacy.
Does QD99 sell my personal data to other companies?
No. QD99 never sells or rents your personal data to advertisers, data brokers, or any unrelated third party. Data is shared only with payment processors, game studios, and infrastructure providers as described in Section 5, all under strict data-processing agreements.
Is my bKash or Nagad wallet number safe with QD99?
Yes. Wallet numbers are encrypted at rest and are only used to process your deposits and withdrawals. QD99 staff cannot see your full wallet number in plain text, and no one from QD99 will ever ask for your mobile banking PIN or OTP.
How do I request a copy of my data?
Log in to your account and contact the support team via live chat or visit the Help Centre. Submit a formal access request and we will provide a summary of the personal data we hold about you, usually within a few business days.
Can I delete my QD99 account and all my data?
Yes. Contact support to request account closure and data deletion. Some records — such as transaction history — may be retained for the period required by financial regulations before they are permanently removed.
What cookies does QD99 use and can I turn them off?
QD99 uses essential, performance, functional, and analytics cookies as listed in Section 4. Essential cookies cannot be disabled without breaking core site functions like logging in. All other categories can be managed through your browser settings or the cookie banner.
What happens to my data if I stop playing on QD99?
Your data is retained for the periods set out in the retention schedule in Section 7. Once those periods expire, data is securely deleted or anonymised. You can also request early deletion by contacting support, subject to any mandatory legal hold requirements.
How will I know if the Privacy Policy changes?
QD99 will notify you of material changes via an in-platform message or to your registered mobile number before the change takes effect. For minor clarifications, the updated date at the top of this page will be revised. We recommend checking this page periodically.